Troubleshooting Your Web Browser
AOL Browser or Fortress (and other security software)
Norton Internet Security / Norton Personal Firewall Issues (NIS / NPF)
Install a new version of your browser
Additional Browser Plug-ins
Browsers Supported by POWER Library Vendors  NEW (requires Adobe Acrobat Reader)

The POWER Library and other Online Resources require that you use a compatible browser in order to experience the visual and audio capabilities of each resource. Older browsers are not capable of performing and displaying many of these features.

Troubleshooting Your Web Browser

Your internet browser must be set to accept cookies, to cache web pages correctly, and to allow Java and JavaScript. Use the guidelines below to ensure proper viewing capabilities.

POWER Library currently supports:

• Internet Explorer 5.5 or higher
• Mozilla Firefox 1.0 or higher
• Netscape Navigator 7.1 or higher

To find the version you are currently using: open your web browser, click on HELP, then About Your Browser.

Internet Explorer version 5.x

Ensure the browser is set to accept cookies

• Open Internet Explorer
• Click on TOOLS
• Click on INTERNET OPTIONS
• Click on the SECURITY tab
• Select the INTERNET Web content zone
• Click the DEFAULT LEVEL button
• Click OK

Internet Explorer versions 6.x and 7.x

Ensure the browser is set to accept cookies

• Open Internet Explorer
• Click on TOOLS
• Click on INTERNET OPTIONS
• Click on the SECURITY tab
• Select the INTERNET Web Content zone (only in version 6.x)
• Click the DEFAULT LEVEL button (in version 7.x, click RESET ALL ZONES TO DEFAULT LEVEL)
• Click the PRIVACY tab
• Click the DEFAULT button
• Click OK

Ensure the browser is caching web pages correctly

• Open Internet Explorer
• Click on TOOLS
• Click on INTERNET OPTIONS
• Click the SETTINGS button in the Temporary Internet Files section (in version 7, the Browsing History section)
• Change the "Check for newer versions of stored pages" setting to AUTOMATICALLY
• Click OK

Ensure the browser is set to allow Java and Javascript

• Click on TOOLS
• Click on INTERNET OPTIONS
• Click on the ADVANCED tab
• Click on the RESTORE DEFAULTS button
• Click APPLY then OK

Mozilla Firefox 1.0

Ensure the browser is set to accept cookies

• Open Firefox
• Click on TOOLS
• Click on OPTIONS
• Click on PRIVACY in the left menu
• Click on the plus sign next to COOKIES to expand the section
• Click on the check box aside of "Allow sites to set cookies"
• For "Keep Cookies", select UNTIL THEY EXPIRE
• Click OK

Ensure the browser is set to allow Java and Javascript

• Click on TOOLS
• Click on OPTIONS
• Click on WEB FEATURES in the left menu
• Click on the check box aside of ENABLE JAVA (if empty)
• Click on the check box aside of ENABLE JAVASCRIPT (if empty)
• Click OK

Netscape version 7.1 (or higher)

Ensure the browser is set to accept cookies

• Open Netscape
• Click on EDIT
• Click on PREFERENCES
• Click the arrow beside PRIVACY & SECURITY on the left menu
• Click on COOKIES
• Select ENABLE COOKIES BASED ON PRIVACY SETTINGS
• Click the VIEW button
• Choose LOW
• Click OK
• Click OK again

Ensure the browser is caching web pages correctly

• Open Netscape
• Click on EDIT
• Click on PREFERENCES
• Click the arrow beside ADVANCED on the left menu
• Click on CACHE
• Select WHEN THE PAGE IS OUT OF DATE located below "Compare the page in the cache to the page on the network"
• Click OK

Ensure the browser is set to allow Java and Javascript

• Open Netscape
• Click on EDIT
• Click on PREFERENCES
• Click on the arrow beside ADVANCED on the left menu
• Click on SCRIPTS & PLUGINS
• Click on the check box beside NAVIGATOR (if empty)
• Click on the check boxes under "Allow scripts to" (if empty)

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AOL Browser or Fortress (and other security software)

AOL -

• Connect to the Internet using AOL
• Minimize AOL
• Open either Internet Explorer, Firefox or Netscape

Fortress (and other security software) -

• Disable your security software
• Try POWER Library or other Online Resource
• If needed, adjust the security settings.

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Norton Internet Security / Norton Personal Firewall Issues (NIS / NPF)

The POWER Library authenticates users via referral URLs. Some Norton Internet Security (NIS) and Norton Personal Firewall (NPF) users have experienced access issues due to NIS/NPF blocking referrer information. If you experience this issue, you will need to make the following adjustments to allow access to the POWER Library without disabling NIS or NPF.

Versions Prior to 2003 -

• Open Norton Internet Security or Personal Firewall
• Click Options
• Click Internet Security or Personal Firewall (this step is not always needed)
• Click Advanced Options
• Click the Web tab
• Click Add Site. A new site/domain box appears
• Enter the name of the site that you want to receive the referrer information (see list below)
• Click OK. That site name appears in the left frame
• Click the name of the new site
• Click the Privacy tab
• Check the 'Use these rules for... ' box
• Change the Referrer from 'Block' to 'Permit'
• Repeat the above steps for each of the sites listed below
• Click Apply, and then click OK

Version 2003

• Open Norton Internet Security or Personal Firewall
• Click Options
• Click the Web Content tab
• Click Add Site. A new site/domain box appears
• Enter the name of the site you want to receive the referrer information (see list below)
• Click OK. That site name appears in the left frame of the Web Content window
• Click the name of the new site on the left to select it
• Click the Global Settings tab on the right
• Under "Information about visited sites", uncheck the "Use default settings" box
• Change "Information about visited sites" from "Block" to "Permit".
• Repeat the above steps for each of the sites listed below
• Click OK to close the Options window

Version 2004, 2005, and 2006

• Open Norton Internet Security or Personal Firewall
• Click Privacy Control
• Click the Configure button (skip if 2006 version)
• Click on the Advanced button
• Click Add Site. A new site/domain box appears
• Enter the name of the site that you want to receivew the referrer information (see list below)
• Click OK. That site name appears in the left frame of the Web Content window
• Click the name of the new site on the left to select it
• Click the Global Settings tab on the right
• Under 'Information about visited sites', uncheck the 'Use default settings' box
• Change 'Information about visited sites' to 'Permit'.
• Repeat the above steps for each of the sites listed below
• Click OK to close the Options window

Names of the sites that you want to receive the referrer information:

• AccuNet - accuweather.ap.org; apimages.ap.org
• Business & Company Resource Center - infotrac.galegroup.com
• EBSCO Publishing - ebscohost.com; e-toolbox.com; epnet.com
• Facts on File - factsforlearning.2facts.com; factsforlearning.com
• First Research - lancasterlibraries.firstresearch-learn.com
• HW Wilson - vnweb.hwwilsonweb.com; wilsontxt.hwwilson.com
• HeritageQuest - www.heritagequestonline.com
• Hoover's Online - premium.hoovers.com; hoovers.com
• LearningExpressLibrary - www.learnatest.com
• Live Homework Help - www.tutor.com
• Mergent Online - www.mergentonline.com
• Morningstar Library Edition - library.morningstar.com
• netLibrary - www.netlibrary.com; akamai.com
• Oxford University Press - www.grovemusic.com; www.groveart.com; www.oxfordartonline.com; www.oxfordmusiconline.com; www.oxfordreference.com
• Plunkett Research - www.plunkettresearchonline.com
• PriceIt! - infotrac.galegroup.com
• ProQuest - www.il.proquest.com; proquest.umi.com
• POWER Library - www.powerlibrary.net; www.powerlibrary.org
• ReferenceUSA - www.referenceusa.com
• Science Resource Center - infotrac.galegroup.com
• SIRS Discoverer - discoverer.sirs.com; ars.sirs.com; sks.sirs.com
• Thomson Gale - infotrac.galegroup.com; galenet.galegroup.com; www.galenet.com; www.litfinder.com
• Tumblebooks - www.tumblebooks.com
• Uniworld - www.uniworldbp.com
• Wired.MD - www.wired.md
• World Book Online - www.worldbookonline.com; www.worldbookonline.com/kids/Home; www.worldbookonline.com/advanced/home

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Install an updated version to provide trouble-free web browsing

Additional Browser Plug-ins

The following plug-ins may be required to access and appropriately view some of the Online Resources. Some of these components may already be installed on your computer.

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